Refund policy

RETURN & REFUND POLICY

At Pinnacle WorkWear, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.

RETURN WINDOW:

Return Requests must be requested and submitted within 14 days after receiving your item(s).

CONDITION OF ITEM(S):

Items must be unworn, unused, and returned in their original packaging.

If returned items are received in a condition other than as specified (e.g., worn, damaged, or not in original packaging), a 30% return fee will be applied.

ISSUES WITH ORDER OR ITEM(S):

Upon receipt of your order, please inspect the merchandise and contact us immediately if the item is incorrect, damaged, or defective. We will evaluate the issue and make it right for you!

NON-RETURNABLE ITEM(S):

Final sale, clearance, and closeout merchandise are NOT eligible for return or exchange under any circumstances.

EXCHANGES:

We do not offer exchanges. To ensure you get the item(s) you want is to return what you have, and once the return is accepted, you can place a new order at pinnacleworkwear.com

RETURN PROCESS:

Please complete the return request document found in the link below to its entirety.  Once your request has been reviewed and approved, we will send you a return shipping label with your RA#.

• All returns must be clearly marked with a Return Authorization Number (RA#).

• Returns without an RA# will not be accepted.

REFUNDS:

Your refund will be issued once we have received, inspected, and checked in your return.  In the event, your return is not accepted, we will email you to let you know the reasons why. If approved, you’ll be automatically refunded on your originalpayment within 10 business days. Merchant refund processing time can vary.

Please check with your financial institution regarding when the refund will appear on your statement.

If more than 15 days have passed since we’ve issued your refund, please contact us at ar@pinnacleworkwear.com

If you have any questions or need to request a Return Authorization Number, please contact us at: (need contact information to include)